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Rocket Play Privacy Policy

This Privacy Policy explains how Rocket Play Casino Australia handles personal information. It covers what data we collect, why we collect it, how we store and protect it, how we use cookies, and what rights you have. By using Rocket Play services, you agree to the practices described here, subject to updates posted on this page.

What Information We Collect

Rocket Play gathers information needed to provide casino services securely:

  • Account data: name, email, date of birth, contact details.
  • KYC documents: ID, proof of address, payment ownership evidence.
  • Payment data: transaction amounts, method identifiers, and related metadata.
  • Device and technical data: IP address, browser type, device identifiers, operating system, and access logs.
  • Usage data: pages visited, games played, session length, and interaction with promotions.
  • Communication data: chat transcripts, emails, and support tickets.
  • Cookie data: identifiers used for authentication, security, and analytics.

We collect only what is necessary for account management, compliance, security, and service improvement.

How and Why We Use Your Data

Rocket Play Casino Australia processes personal information for the following purposes:

  • Account creation, login, and profile management.
  • Payment processing, withdrawals, and fraud prevention.
  • Compliance with AML, KYC, and responsible gambling requirements.
  • Game delivery, bonus management, and loyalty tracking.
  • Customer support communications.
  • Security monitoring, incident detection, and risk assessment.
  • Service analytics and performance optimisation.
  • Marketing communications where permitted, with opt out options available.

Cookies and Tracking Technologies

Rocket Play uses cookies and similar technologies to keep the site functional and improve performance. Categories include:

  • Essential cookies: Required for login, session maintenance, and security checks.
  • Preference cookies: Store settings such as language or layout choices.
  • Analytics cookies: Measure site performance and help us understand usage patterns.
  • Marketing cookies: Used to deliver relevant Rocket Play offers where permitted.

You can control cookies through your browser. Blocking essential cookies may prevent access to Rocket Play Casino services.

Data Sharing

We share personal data with trusted parties only as needed to provide Rocket Play Casino Australia services and meet legal obligations:

  • Payment processors and banks to handle deposits and withdrawals.
  • Identity verification and fraud prevention providers.
  • Game suppliers and platform partners for content delivery.
  • IT and security vendors supporting infrastructure and monitoring.
  • Analytics providers for service improvement.
  • Regulators or law enforcement when legally required.

Partners are bound by confidentiality and data protection obligations.

Data Security Measures

Rocket Play applies multiple safeguards to protect personal information:

  • Encryption of data in transit via SSL.
  • Restricted access to sensitive systems and documents.
  • Fraud and risk monitoring on accounts and payments.
  • Regular security assessments and incident response procedures.
  • Segregation of duties for staff handling sensitive data.

Despite strong controls, no system is entirely risk free. Report suspicious activity to Rocket Play support promptly.

Data Retention

Rocket Play Casino retains data only as long as necessary for the purposes outlined or as required by law. Retention periods vary:

  • Account information: kept while your account is active and for a period after closure to satisfy regulatory obligations.
  • KYC and transaction records: retained for mandated AML timeframes.
  • Support communications: stored for service quality and dispute resolution.
  • Analytics data: retained in aggregated form where possible.

When data is no longer needed, it is securely deleted or anonymised.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data. Subject to verification and legal limitations, these can include:

  • Access: request a copy of personal data Rocket Play holds about you.
  • Correction: update inaccurate or incomplete information.
  • Deletion: request removal of certain data when legal obligations allow.
  • Restriction: ask us to limit processing under specific circumstances.
  • Objection: opt out of certain processing, such as direct marketing.
  • Portability: request data in a structured, commonly used format where applicable.

To exercise rights, contact Rocket Play using the details below. We may ask for verification to protect your account.

International Transfers

Rocket Play Casino Australia may process data using infrastructure or partners located in other countries. When data leaves your region, we use safeguards such as contractual clauses and security controls to protect it in line with applicable laws.

Marketing Communications

Rocket Play may send promotional emails or notifications about bonuses and new features if you opt in. You can opt out at any time via account settings or the unsubscribe link. Transactional and service messages related to your account will still be sent as needed.

Third Party Links

Rocket Play Casino may link to external sites. We are not responsible for the privacy practices of third party sites. Review their policies before providing personal information.

Updates to This Privacy Policy

We may update this policy to reflect changes in law, technology, or Rocket Play services. Updates will be posted here with a revised effective date. Significant changes may be communicated by email or in site notices.

Contact Rocket Play

If you have questions about this Privacy Policy or want to exercise your rights, contact Rocket Play Casino support through the help center or email listed on the site. Provide enough detail for us to identify your account so we can respond securely.

Summary

Rocket Play Casino Australia collects and uses personal data to deliver secure, compliant gaming. We rely on encryption, risk controls, and strict access management to protect your information. You remain in control through privacy rights and cookie settings, and you can reach Rocket Play anytime to discuss your data.